Frequently Asked QuestionsUnsure about making a claim? Read our FAQs
Frequently Asked Questions
In case you have a question the best way to have it answered is to complete one of our call back forms or call our team on 0800 122 3130 so that the facts we provide are specific to your exact enquiry. There isn’t a cost for speaking to us and you are under no obligation to pursue a claim, call us today and see if we may help.
We do however find that we’re asked a number of questions quite regularly and with any luck you will find the answers below useful.
I'm already with another firm of solicitors, may I transfer my case to you?
Do I have to go to a doctor's evaluation?
Will I have to attend Court?
Will I have to cope with lots of paperwork?
How long will it take for the case to settle?
What happens if I do not have their details?
What are the time limits for bringing a case?
Will I have to pay any fees?
In the new guidelines Mercury Legal Online will continue to fight for the rights of those hurt of injured through no-fault of their own with no risk to yourself. The latest rules can be confusing and hard to grasp but be assured that when you speak to us you will not be asked to pay any costs whatsoever in advance and even if your claim is not successful through no fault of your own you’ll never be asked to pay anything to us.